- LockNEscape hosts live experiences and once a booking is confirmed, we cannot accept any last minute cancellations and/or rescheduling requests or offer full refunds.
- Lock N Escape will not offer any refunds in any circumstances after a booking has been confirmed. Any customers not attending the venue will be charged with the full amount due.
- A booking is considered confirmed once the customer has paid the amount due.
- Customers can cancel their order within 24 hours; no full or partial refund for online payments or payments at our centre.
Please arrive 15 minutes before your scheduled reservation time. Make sure to allow enough time for traffic and parking. Your punctuality is greatly appreciated. Since your ticket reserves the room for one hour, in case you show up late, your game time will be decreased. If the rest of your group arrives on time, they will be allowed to start without you.